Your Partner Beyond Marketing Strategy

ClarityPX_Your Partner Beyond Marketing Strategy

As a partner to small and rural healthcare organizations, our Chief Strategist & CEO, Sally Mildren, discusses how when you work with Clarity PX, you’re looking beyond marketing strategy and truly developing a human-centric strategic approach for lasting growth. What does it look like to partner with Clarity PX? Are you ready for a smarter […]

3 Rural Healthcare Marketing Takeaways from 2023 SHSMD Conference

Sally Mildren, Chief Strategist & CEO, and Emily Martin, Communications & Engagement Manager, attended the 2023 Society for Health Care Strategy & Market Development (SHSMD) Conference in Chicago last week. With a combined 35+ years in healthcare marketing, communications, patient and employee experience, and engagement in rural, regional, and small healthcare settings, here are their […]

3 Core Values that Create an Innovative and Compassionate Work Culture

Insights from Emily Martin, Communications & Engagement Manager at Boss Lady Consulting, discussing how we create an innovative and compassionate work culture for our agency. We take company culture seriously around here at Boss Lady Consulting. We passionately believe that an organization will be extraordinarily successful when it focuses on its people and their needs. […]

4 Key Leadership Tips for Leading Patient Experience

Four Key Leadership Tips for Leading Customer Experience

Sally Mildren, Chief Boss Lady & CEO, recently spoke with SurveyPal to discuss critical takeaways she learned from her 20+ year career of patient experience, marketing, and engagement. 4 Things to Remember When Breaking into Patient Experience 1) Patient experience (PX) is not a solo sport. I’ve witnessed several newer leaders breaking into the field […]

Six Takeaways from Customer Experience Journey in Dublin

Customer Experience Journey in Dublin

By Sally Mildren, CEO & Chief Strategist, ClarityPX, “Six Takeaways from Customer Experience Journey in Dublin” I have just returned from Ireland, and during our visit, we had the opportunity to tour the Guinness Storehouse in Dublin. The customer experience journey that has been designed by Diageo is impressive and a case study in building engagement. Here are six […]

Can Brand Communities Help Change the World?

The Surgeon General of the US released an 80+ page report titled “Our Epidemic of Loneliness and Isolation”. The report goes on to identify that loneliness and isolation represent a profound threat to our health and well-being in the U.S…in fact, more impact than “smoking 15 cigarettes a day”. My first thoughts went to the many of us […]

The Cost of Getting The Right Help

I remember when we bought a new home and less than a year into being owners, as fall began to color our landscape, we decided to hire a local heating business to do a check up and service our HVAC system. After less than 10 minutes, the tech/owner found a part that was installed incorrectly […]

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