Together. The Healing Power of Belonging.

As we enter the season for Thanksgiving holiday in the U.S. where many are spending time with loved ones, friends, and family, the concept of togetherness is on my mind.  Maybe it’s because my husband and I will be alone this year and our adult children will be with other families states away from us. […]

Your Partner Beyond Marketing Strategy

ClarityPX_Your Partner Beyond Marketing Strategy

As a partner to small and rural healthcare organizations, our Chief Strategist & CEO, Sally Mildren, discusses how when you work with Clarity PX, you’re looking beyond marketing strategy and truly developing a human-centric strategic approach for lasting growth. What does it look like to partner with Clarity PX? Are you ready for a smarter […]

3 Rural Healthcare Marketing Takeaways from 2023 SHSMD Conference

Sally Mildren, Chief Strategist & CEO, and Emily Martin, Communications & Engagement Manager, attended the 2023 Society for Health Care Strategy & Market Development (SHSMD) Conference in Chicago last week. With a combined 35+ years in healthcare marketing, communications, patient and employee experience, and engagement in rural, regional, and small healthcare settings, here are their […]

4 Key Leadership Tips for Leading Patient Experience

Four Key Leadership Tips for Leading Customer Experience

Sally Mildren, Chief Boss Lady & CEO, recently spoke with SurveyPal to discuss critical takeaways she learned from her 20+ year career of patient experience, marketing, and engagement. 4 Things to Remember When Breaking into Patient Experience 1) Patient experience (PX) is not a solo sport. I’ve witnessed several newer leaders breaking into the field […]

Six Takeaways from Customer Experience Journey in Dublin

Customer Experience Journey in Dublin

By Sally Mildren, CEO & Chief Strategist, ClarityPX, “Six Takeaways from Customer Experience Journey in Dublin” I have just returned from Ireland, and during our visit, we had the opportunity to tour the Guinness Storehouse in Dublin. The customer experience journey that has been designed by Diageo is impressive and a case study in building engagement. Here are six […]

When our View Gets Distorted – Leading Through Change and Budget Cuts

Being an effective leader in marketing and patient experience is about making sure you are operating and leading projects, initiatives, campaigns, and communications from a place that aligns to what the patient needs and wants. Then baking that into every part of your brand, marketing, and culture strategy. Sounds clear enough. But as reality strikes, […]

The Key to Healthcare Growth Isn’t What You Think

With the recent updates made to star rating measures for hospitals, clinics, providers, and insurers based on CAHPS and HCAPHS scores, more and more healthcare providers are now considering investing in improving their Customer Experience. Communication, customer service and even your messaging are more important than ever, but the actual key to growing your healthcare […]

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