“You can make excuses or you can make progress, but you can’t do both”
Have you ever heard a comment or a phrase that felt like a punch in the gut? At an online conference last week, the speaker said, “you can make excuses or you can make progress, but you can’t make both.” Boom. That one stung a little. I immediately thought of the common goals everyone has […]
A Different Normal: Learning To Do Less, Better
Captain Obvious here. The COVID-19 pandemic had a huge impact in all our personal lives and forced businesses and organizations all across the globe to redefine how they will operate, both now and going forward. This past year marked the start of many patio dining spaces, ecommerce stores, telemedicine practices – among many others – […]
Redefining Patient Experience in Healthcare Services
Increase growth and retention in the delivery of your healthcare services with the help of our expert CX pros, marketers, and operations leaders. We specialize in improving customer experience in healthcare businesses, providers, and insurers by establishing strong branding, culture, and employee engagement to enable scaling and growth.
Brand Growth and Impact
Perfect if you find yourself stuck, or in need of more growth. Learn the power of your brand through competitive positioning, messaging, voice, placement and implementation with our D.R.O.P.TM method.
Patient Experience
Addressing patient churn and retention starts with your customer experience. We’ll help your team become experts on engagement, follow up and experience!
Taking a Deeper Look at Your Market
When it comes time to market your business, it’s important that you have a set strategy in place. It’s not enough to say “we want to grow our client base this year, and we’re going to use Facebook ads to try to achieve that goal”. If your client isn’t active on Facebook, you’ll end up […]
The Cost of Getting The Right Help
I remember when we bought a new home and less than a year into being owners, as fall began to color our landscape, we decided to hire a local heating business to do a check up and service our HVAC system. After less than 10 minutes, the tech/owner found a part that was installed incorrectly […]
You DON’T Need To Be Everywhere
As a business owner or professional, we want the magic unicorn that will solve all of our problems and drive new customers to our doors…..But, here’s the deal – you don’t need to be everywhere. In fact, it might be part of your problem.
Let Your Marketing Shine
The average attention span today is 8 seconds. Consumers are scrolling through information so quickly that it is getting harder and harder to reach them. And as the online landscape keeps changing, it is harder than ever to even know the right places to be – and which ones to avoid. Think about it: how […]