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Blog
4 Key Leadership Tips for Leading Patient Experience
Sally Mildren, Chief Boss Lady & CEO, recently spoke with SurveyPal to discuss critical takeaways she learned from her 20+ year career of patient experience,
Six Takeaways from Customer Experience Journey in Dublin
By Sally Mildren, CEO & Chief Strategist, ClarityPX, “Six Takeaways from Customer Experience Journey in Dublin” I have just returned from Ireland, and during our visit, we
Can Brand Communities Help Change the World?
The Surgeon General of the US released an 80+ page report titled “Our Epidemic of Loneliness and Isolation”. The report goes on to identify that loneliness
How to Build a Positive Team Culture When You’re Under a Toxic Boss?
“Your team and department are the happiest places in the organization,” said the CEO of this Fortune 100 company, as he walked through our call
How to Successfully Work with an Agency or Consultant
You need help, you know it, so you hire a consultant, and things are not quite going as you thought. We’ve been on both sides
Why You Can’t Afford to Ignore Employee Engagement
Maybe it’s not them…maybe it’s you. We’ve heard the headlines about silently quitting, the great resignation, and the volume of turnover at organizations. Everyone is
When our View Gets Distorted – Leading Through Change and Budget Cuts
Being an effective leader in marketing and patient experience is about making sure you are operating and leading projects, initiatives, campaigns, and communications from a
When Marketing Agencies Don’t Follow Their Own Advice
Co-Authors, Sally Mildren of ClarityPX and Sondra Brown of MDRG Hello, I’m Sally, the CEO of Boss Lady Consulting and ClarityPX. I’m here to tell
Meet Laura Orwig, Marketing Manager
We are so pleased to welcome Laura Orwig, our newest team member. Laura will be our Marketing Manager, helping to oversee strategy and implementation for